At Squadron Coffee, we strive to provide you with high-quality products and exceptional customer satisfaction. We understand that there may be instances where you receive damaged or defective goods. To ensure your concerns are addressed promptly and fairly, we have established the following Return/Refund Policy:

**1. Notification of Damaged/Defective Goods:**

– Please inspect your order upon receipt.
– If you discover any damage or defects, contact our customer service team within 7 days of receiving the product.

**2. Reporting Process:**

– Email our customer service team at hello@squadron.coffee with the subject line “Damaged/Defective Goods – Order #[Your Order Number].”
– Provide a detailed description of the damage or defect and include clear photographs of the affected product(s).

**3. Eligibility Criteria:**

– To be eligible for a return/refund, the item must be in its original packaging and unused.
– Damaged or defective items reported beyond 10 days after receiving the product will not be eligible for return/refund.

**4. Inspection and Verification:**

– Our customer service team will review your claim and may request additional information or evidence.
– We reserve the right to inspect the damaged or defective item before processing the return/refund.

**5. Return Authorization:**

– If your claim is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

**6. Return Shipping:**

– You will be responsible for shipping the item back to us using the provided return instructions.
– Please use a trackable shipping method to ensure the safe return of the product.

**7. Refund/Replacement:**

– Upon receiving the returned item and verifying the damage or defect, we will initiate the refund or send a replacement, as per your preference.
– Refunds will be processed within 10 business days from the date of receiving the returned item.

**8. Non-Refundable Items:**

– Certain items, such as personalized or customized products, may not be eligible for return or refund unless they are found to be defective.

**9. Contact Information:**

– For any questions or concerns regarding our Return/Refund Policy, please contact our customer service team at hello@squadron.coffee.

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Return/Refund Policy. We appreciate your understanding and cooperation in ensuring a smooth resolution for any issues related to damaged or defective goods.